Privacy Policy

Last Updated: December 18, 2025

At Playfina Casino, we take your privacy seriously. This policy explains how we collect, use, protect, and share your personal information when you use our platform. We're committed to transparency and giving you control over your data.

By creating an account or using our services, you agree to the terms outlined in this privacy policy. If you don't agree with how we handle data, please don't use our platform. We recommend reading this document carefully to understand your rights and our obligations.

Information We Collect

Running a licensed online casino requires collecting certain information about our players. Here's exactly what we gather and why we need it:

Personal Identification Information

When you register an account, we collect basic details to verify your identity and ensure you meet legal gambling age requirements. This includes your full name, date of birth, email address, phone number, and residential address. We also collect a copy of your government-issued ID (driver's license or passport) and proof of address during the verification process.

This information serves multiple purposes: preventing underage gambling, verifying your identity for withdrawal requests, complying with anti-money laundering regulations, and ensuring we can contact you about account matters. Australian law requires online casinos to verify player identities before processing withdrawals.

Financial Information

We collect payment details when you deposit or withdraw funds. This includes credit/debit card numbers, bank account information for transfers, e-wallet addresses, and cryptocurrency wallet addresses. However, we don't store complete card details—these go through encrypted payment processors that handle the sensitive data.

Transaction history remains on record, including deposit amounts, withdrawal requests, currency used, and timestamps. This data helps detect fraudulent activity, resolve payment disputes, and provide you with accurate account statements.

Gaming Activity

We track your gameplay to provide personalized recommendations, detect problematic gambling patterns, and comply with responsible gambling requirements. This includes games played, bet amounts and frequencies, win/loss records, bonus usage, and session durations.

This information helps us identify players who might be developing gambling problems and intervene with responsible gambling tools. It also allows us to tailor bonus offers to your preferences and ensure fair play across the platform.

Technical Data

Like most websites, we automatically collect certain technical information when you visit. Your IP address tells us your approximate location and helps prevent multiple accounts. Browser type and version information helps us optimize the site for your device. Device identifiers (mobile device IDs) prevent fraud and ensure security.

We also use cookies to remember your preferences, keep you logged in, and analyze site performance. You can disable cookies in your browser settings, but some features won't work properly without them.

How We Use Your Information

Every piece of data we collect has a specific purpose. We don't gather information just to have it—each data point serves your experience or fulfills a legal obligation.

Account Management

Your personal information enables us to create and maintain your account, process registrations and verifications, handle deposits and withdrawals, and respond to support requests. Without this data, we couldn't operate your casino account or process financial transactions.

Security and Fraud Prevention

We analyze patterns in your account activity to detect unauthorized access, prevent identity theft, identify multiple accounts (which violate our terms), and stop money laundering attempts. Casino platforms are prime targets for fraudsters, so robust security measures protect both you and us.

Regulatory Compliance

Our Curaçao gaming license requires us to verify player identities, report suspicious transactions, maintain detailed records, and implement responsible gambling measures. These aren't optional—they're legal requirements we must follow to keep operating legally.

Service Improvement

We use aggregated, anonymized data to understand which games are popular, identify technical issues, optimize site performance, and develop new features. This helps us build a better casino experience without compromising individual privacy.

Marketing and Promotions

If you've opted into promotional communications, we'll send emails about new bonuses, game releases, tournament announcements, and special offers. Every marketing email includes an unsubscribe link—click it anytime to stop receiving promotional messages. Account-related emails (withdrawal confirmations, security alerts) continue regardless of marketing preferences because they're essential to account security.

How We Protect Your Data

Security isn't an afterthought—it's built into every aspect of our platform. Multiple layers of protection keep your information safe from unauthorized access.

Encryption

All data transmitted between your device and our servers uses 256-bit SSL encryption, the same standard used by banks. This means anyone intercepting the connection sees only scrambled gibberish, not your actual information. Sensitive data stored in our databases is also encrypted at rest.

Access Controls

Only authorized personnel can access player data, and access is logged and monitored. Employees see only the information necessary for their roles—customer support can't access payment details, for example. We conduct regular audits to ensure no unauthorized access occurs.

Secure Infrastructure

Our servers sit behind firewalls, undergo regular security testing, receive automatic security updates, and are monitored 24/7 for suspicious activity. We use industry-standard practices to protect against hacking attempts, DDoS attacks, and other security threats.

Payment Security

We don't store complete credit card numbers. Payment processing happens through PCI-DSS compliant third-party processors who specialize in secure transactions. Your financial details never sit on our servers in a format that could be stolen or misused.

When We Share Information

We don't sell your data to marketers or data brokers. However, running a regulated online casino requires sharing information with specific third parties in limited circumstances.

Payment Processors

To process deposits and withdrawals, we share necessary payment information with banks, card processors, e-wallet providers, and cryptocurrency gateways. These companies handle financial transactions securely and are bound by their own privacy policies and payment industry regulations.

Regulatory Authorities

Our gaming license requires us to report certain activities to regulators. This includes suspicious transactions that might indicate money laundering, player complaints that reach official dispute resolution, and regular compliance audits. These aren't optional—they're legal obligations.

Legal Requirements

We'll disclose information if required by court orders, subpoenas, or law enforcement requests with proper legal authority. We verify the legitimacy of such requests and provide only the specific information legally required, nothing more.

Service Providers

Third-party companies help us operate the platform: game providers who supply pokies and live casino games, customer support software that manages chat and tickets, analytics tools that help us understand site usage, and email services that send account notifications. These companies access only the data necessary to provide their services and must maintain strict confidentiality.

Your Privacy Rights

You have significant control over your personal data. Here are your rights and how to exercise them:

Access Your Data

Request a copy of all personal information we hold about you. We'll provide a complete data export within 30 days, free of charge. This includes account details, transaction history, gaming records, and communications.

Correct Inaccurate Information

If your personal details change or we have incorrect information, update it through your account settings or contact support. Some changes (like name or date of birth) require verification to prevent fraud.

Request Data Deletion

Ask us to delete your account and associated data. We'll comply within 30 days, though we must retain some records for 5-7 years to meet regulatory requirements. Financial transaction records, in particular, have legal retention periods we can't override.

Withdraw Consent

Opt out of marketing communications, disable certain cookies (except essential ones), or restrict how we use your data. Note that some restrictions might limit platform functionality—you can't use the casino without essential data processing.

Data Portability

Receive your data in a machine-readable format (CSV or JSON) that you can transfer to another service. This helps you switch platforms without losing your records.

Object to Processing

Challenge how we use your information if you believe it's unlawful or violates your rights. We'll investigate and respond within 30 days.

Cookies and Tracking

Like most websites, we use cookies—small text files stored on your device. These help us remember your preferences, keep you logged in, and understand how you use the site.

Types of Cookies We Use

Essential Cookies: Required for the site to function. These handle logins, shopping carts, security, and basic functionality. You can't disable these without breaking the site.

Performance Cookies: Track how visitors use the platform—which pages are popular, where people click, how long they stay. This data is anonymized and helps us improve site design.

Functionality Cookies: Remember your preferences like language selection, currency display, and game filters. These enhance your experience but aren't strictly necessary.

Marketing Cookies: Track you across websites to show relevant ads. We use these minimally, primarily for retargeting people who visited but didn't register.

Managing Cookies

Adjust cookie preferences in your browser settings. Most browsers let you block third-party cookies, delete existing cookies, or disable cookies entirely. Keep in mind that blocking essential cookies will prevent you from logging in or playing games.

Children's Privacy

Online gambling is strictly for adults. We don't knowingly collect information from anyone under 18 years old. Our registration process requires date of birth verification, and we reject anyone underage.

If we discover that someone under 18 has created an account, we immediately close it, refund any deposited funds to the payment source, and delete their information (except what we must retain for regulatory purposes). Parents who find their child has accessed our platform should contact us immediately.

International Data Transfers

The internet is global, and data crosses borders constantly. Our servers are located in secure facilities outside Australia, which means your information travels internationally. We ensure these transfers meet privacy standards through approved mechanisms like standard contractual clauses and data processing agreements.

Third-party service providers (payment processors, game suppliers) might also process your data in different countries. We work only with companies that maintain adequate data protection standards regardless of location.

Changes to This Policy

Privacy laws evolve, and our practices adapt accordingly. When we update this policy, we'll change the "Last Updated" date at the top and notify you through email or a prominent site notice. Significant changes that affect your rights will trigger a notification requiring acknowledgment before you can continue using the platform.

We recommend reviewing this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the changes.

Contact Our Privacy Team

Questions about this privacy policy? Need to exercise your data rights? Want to report a privacy concern? Our dedicated privacy team is here to help.

Email: [email protected]
Response Time: Within 48 hours for general inquiries, 30 days for formal data requests

For urgent security concerns, contact our 24/7 support team through live chat. They can immediately suspend your account or take other protective measures while routing your concern to the appropriate department.