Terms and Conditions

Last Updated: May 5, 2026

These Terms and Conditions ("Terms") govern your use of Playfina Casino and any related services. By creating an account, depositing funds, or playing any game on the platform, you agree to be bound by these Terms in full. If you do not accept any part of these Terms, do not use the platform.

These Terms work alongside our Privacy Policy and any specific bonus terms attached to individual promotions. Where bonus terms conflict with these general Terms, the bonus terms prevail for the offer in question.

Eligibility

You may register and play at Playfina Casino only if all of the following apply:

• You are at least 18 years of age
• You have legal capacity to enter into binding contracts in your country of residence
• You are not a resident of a restricted jurisdiction (see list below)
• You are accessing the platform for personal entertainment, not on behalf of a business or third party
• You have not been previously banned or self-excluded from Playfina

Restricted jurisdictions include but are not limited to: United States, United Kingdom, France, Spain, Netherlands, Belgium, Cyprus, and any country where online gambling is prohibited by local law. We reserve the right to update this list at any time.

Account Registration

You agree to provide accurate, current, and complete information during registration and to keep that information up to date. Each player may hold only one account. Multiple accounts will be closed and balances may be forfeited.

You are solely responsible for the security of your account credentials. Any activity carried out under your login is treated as your own. Notify support immediately if you suspect unauthorised access. Playfina is not liable for losses caused by you sharing your password or failing to log out on shared devices.

Identity Verification (KYC)

Before processing your first withdrawal we are required to verify your identity. You will be asked to provide a government-issued photo ID and a recent proof of address (utility bill or bank statement, less than 3 months old). Verification typically completes within 24–48 hours.

We may request additional documentation at any time, including but not limited to source-of-funds evidence for large deposits. Failure to provide reasonable documentation may result in withdrawal delays or account suspension.

Deposits and Withdrawals

The minimum deposit is AU$20 (or equivalent in supported crypto). The minimum withdrawal is AU$50. Deposits credit instantly for most methods; withdrawal processing times vary by method as documented on the real money page.

Withdrawals are processed back to the same payment method used for the deposit, where technically possible. Where this is not possible (e.g. POLi deposits), funds are returned via bank transfer to an account in your name.

You must wager any deposited funds at least once before requesting a withdrawal. Attempting to withdraw unplayed deposits may result in the withdrawal being voided and processing fees applied.

Bonus Terms (General)

The following terms apply to every bonus on the platform unless the specific promotion states otherwise:

• Wagering requirement of 35x the bonus amount must be met before any bonus-derived winnings can be withdrawn
• Maximum bet during active wagering: AU$5 per spin or AU$5 per hand
• Bonus funds expire 30 days after activation if wagering is not completed
• Free spin winnings convert to bonus funds and are subject to the same wagering
• Pokies contribute 100%, table games 10–20%, live casino 0% to wagering
• Only one active bonus per account at a time
• Playfina reserves the right to void bonuses obtained through bonus abuse, multi-accounting, or breach of these Terms

Bonus abuse includes (but is not limited to) opening multiple accounts to claim a bonus more than once, exceeding the maximum bet rule, betting on opposite outcomes in a single game, or any pattern of play designed solely to clear wagering with minimal risk.

Prohibited Conduct

The following activities are strictly prohibited and may result in immediate account closure and forfeiture of balances:

• Using bots, scripts, or any automated software to interact with games or the platform
• Exploiting bugs, errors, or glitches in games or payment systems
• Collusion with other players to gain an unfair advantage
• Money laundering, fraud, chargebacks, or any unlawful financial activity
• Misrepresenting your identity, age, or country of residence
• Using the account of another person without authorisation
• Threatening, abusive, or offensive behaviour toward staff or other players

Responsible Gambling

Gambling should be entertainment, not a source of income. Playfina provides tools to help you stay in control: deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion. You can configure these in your account settings, or contact support for assistance.

If you feel that gambling is becoming a problem, contact a support service such as Gambling Help Online (Australia) or BeGambleAware (international). Self-exclusion options at Playfina range from 24 hours up to permanent.

Dormant Accounts

An account is considered dormant if it has not been logged into for 12 consecutive months. Dormant accounts may be charged a monthly maintenance fee of AU$5 deducted from the balance until the account is reactivated, the balance is exhausted, or you submit a withdrawal request.

Before any dormancy fee is charged, you will receive an email notification giving you 30 days to log in and avoid the fee.

Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top reflects the most recent revision. Where changes materially affect your rights or obligations, we will notify you by email and require you to acknowledge the new Terms before continuing to use the platform.

Continued use of the platform after the effective date of any update constitutes acceptance of the revised Terms. If you do not agree with the changes, you may close your account and withdraw any remaining balance subject to standard withdrawal terms.

Dispute Resolution

If you have a complaint about your account, a transaction, or any aspect of the service, contact [email protected] in the first instance. We aim to acknowledge complaints within 24 hours and resolve them within 14 days.

If you are not satisfied with our response, you may escalate the dispute to our licensing authority. Decisions made by the regulator are binding on both parties.

Limitation of Liability

To the maximum extent permitted by law, Playfina is not liable for indirect, consequential, or incidental losses arising from your use of the platform, including but not limited to lost profits, lost data, or interruption of service. Our total aggregate liability to you in any 12-month period is capped at the amount of your net deposits during that period.

The platform is provided "as is" without warranties of any kind. We do not guarantee uninterrupted availability, error-free operation, or that any specific game outcome will occur.

Contact

Questions about these Terms? Email [email protected] or visit our contact page for live chat and other support channels.